Shipping & Returns
Shipping & Returns
Every Ocevelle piece is handmade to order by skilled artisans in Lithuania. Because your order is crafted specifically for you, please allow a little extra time for production — it’s what makes each piece special.
Shipping Information
Processing Time
All orders are handmade to order and dispatched within 3–5 business days. During peak periods or holidays, this may extend slightly — we’ll always keep you informed.
Delivery Times (after dispatch)
- United States: 7–14 business days
- United Kingdom & Europe: 5–10 business days
- Canada & Australia: 10–18 business days
- Rest of World: 10–21 business days
Shipping Costs
- Free shipping on all orders over $150 USD
- Standard shipping on orders under $150: calculated at checkout
Tracking
Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.
Customs & Duties
Ocevelle ships from Lithuania (EU). Orders outside the EU, USA, UK, and Canada may be subject to import duties or taxes imposed by your country’s customs office. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information before ordering.
Returns & Exchanges
Our Policy
We want you to absolutely love your Ocevelle purchase. If for any reason you’re not completely satisfied, we’re here to help.
- Returns accepted within 30 days of delivery
- Items must be unused, unwashed, and in original condition
- Sale items are final sale and not eligible for return
- Custom or personalized orders are non-refundable
How to Return
- Email us at hello@ocevelle.com with your order number and reason for return
- We’ll send you return instructions within 1–2 business days
- Ship the item back using a tracked shipping service
- Once received and inspected, your refund will be processed within 5–7 business days
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect, in which case we will cover all return costs.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery at hello@ocevelle.com with photos and your order number. We’ll make it right immediately.
Questions?
We’re always happy to help. Reach out at hello@ocevelle.com and we’ll get back to you within 1 business day.